An imaging system won't load. A scanner drops mid-scan. The practice-management software freezes during check-in. The schedule backs up, the team scrambles, and chairs sit empty while patients wait.
Then comes the part every practice owner knows: you're on the phone with the software company, the equipment rep, the last IT person, and the internet provider — and each one points to the other. Production is lost, and no one owns the problem.
Underneath the daily stuff, quieter worries sit in the background. Is the backup actually working, or does everyone just assume it is? Do we have security or HIPAA-related gaps no one's checked? What happens to our patient data if something fails?